Returns & Guarantees
Our commitment to customer satisfaction
We stand behind the quality of our products and want to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we offer simple return options and comprehensive warranties.
Return Policy
30-Day Return Window
Return any unused and unopened item within 30 days of delivery for a full refund of the purchase price.
Return Process
To initiate a return, contact our customer service team with your order number. We'll provide a return shipping label and instructions for packaging your item.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5 business days. Refunds are issued to the original payment method.
Return Shipping Costs
For returns due to customer preference, shipping costs are the responsibility of the customer. Returns for defective or incorrect items will include a prepaid return shipping label.
Product Guarantees
Quality Guarantee
All products are inspected before shipping to ensure they meet our quality standards.
1-Year Warranty
Most products come with a 1-year warranty covering manufacturing defects and failures under normal use conditions.
Extended Warranties
Extended warranty options are available for purchase on selected items, providing coverage for up to 3 years.
Manufacturer Warranties
Some products may be covered by manufacturer warranties that extend beyond our standard warranty period. Details are provided in the product documentation.
Warranty Exceptions
- Damage due to improper installation or use
- Normal wear and tear
- Modifications or repairs performed by unauthorized parties
- Cosmetic damage that doesn't affect performance
- Damage from accidents or environmental factors
Frequently Asked Questions
What if I received a defective item?
If you receive a defective item, please contact our customer service team within 7 days of delivery with photos of the defect. We'll arrange for a replacement or refund at our discretion.
Can I return an item if I've installed it?
Generally, items that have been installed or used cannot be returned unless they are defective. Please test fit parts before installation whenever possible.
How do I claim a warranty?
To claim a warranty, contact our customer service team with your order details and a description of the issue. We may request photos or videos of the problem to evaluate your claim.
Are all products covered by the same warranty?
No, warranty coverage may vary by product. Premium products often have longer warranty periods. Specific warranty information is listed on each product page.
For any other questions about returns or warranties, please contact our customer service team.